Store Operations Help Desk

iControl Help Desk is a Store Manager's Best Friend: iControl consolidates store support functions for what are otherwise extremely tedious categories for the stores. We are there to address merchandising and display, allocation, shortages, missed deliveries, grand openings and re-openings. We also offer an optional 24/7 live support service.

Many store managers tell us that having our help desk available anytime, day or night, takes a lot of question marks out of their equation.

Help Desk BASIC is included in the iControl base-price package; it includes access to our client services department during normal business hours to report service concerns, shortages, or special requests. It also includes all functions associated with new store setups, including arranging for the delivery of a display; labeling; and coordinating an appropriate assortment.

Help Desk EXTRA, an optional feature available for a separate fee, includes our toll-free 24/7 help desk and access to a custom, secure website to report needs by email. Retailers choosing Help Desk EXTRA pay for it on the basis of utilization.